Internet & Me: A Remarried!

December 30, 2008 by budeen
Filed under: Internet, Life, Web & Blog

It has been a while since my last entry here. I was unhooked from the virtual world for almost 2 weeks, partly due to my hectic schedule. The rest I blame a telco company for their exceptional ‘world-class’ service.

I was really pissed off with my internet connection lately. It got disconnected about 2 weeks ago, and the provider unbelievably took 6 sweet days to rectify the problem. I can’t help myself giving a free lecture to the operator who happened to handle my complaints. Poor guy!

2 days before Xmas, I’ve been notified by a colleague on another service disruption. Unlike my 1st experience (wrong jumper -> 100% telco’s fault), it’s a major breakdown this time around, involving traffic to Europe. 3 submarine cables fail in the Mediterannean Sea.

Since there’re arguably nothing much to blame for the telco company, I hereby help them to publish the announcement:

ANNOUNCEMENT

SERVICE INTERUPTION

Telekom Malaysia Berhad (TM) would like to inform its customers that its Internet services are experiencing some degradation in performance due to fault with circuits on SMW4 submarine cable systems between Palermo (Southern Italy) and Alexandria (Nothern Egyp) linking Malaysia to Europe. As a result, Internet services customers may experience slow browsing when accessing websites hosted in Europe at this time. Due to some activities to restore the circuits, traffic to Northern America may experience minor degradation while traffic to other countries is not affected.

Customers using other IP services such as VPN, critical applications and such over the Internet to EU may also be experiencing service disruption due to this incident.

Restoration works on the affected cables are already in progress while some of the links have been rerouted to alternative routes to reduce traffic congestion. We expect the complete recovery of our services by December 31, 2008. We shall make further announcements to keep you updated on the progress.

TM apologizes for any inconvenience caused by this, whilst at the same time, we would like to assure you that we are doing all that is necessary in order to restore our services as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

I guess I was lucky to be away for 5 days during the breakdown. I don’t have a clue of how serious the problem is. Today I surf the net, seems to be OK. Perhaps the restoration had completed.

Internet & me are no longer departed. We are remarried!